Shipping Policy

*WE HIGHLY RECOMMEND ORDERING YOUR HAIR BEFORE YOU SET YOUR HAIR APPOINTMENT

All of our Domestic shipping is through USPS and we observe their hours of operation.

We are not responsible for late shipments due to holidays, increment weather, natural disasters, or carrier delays. 

Please keep in mind holidays, and weekends do not count as a business day and should be considered when calculating shipping times. 

Any package delayed for any reason beyond our control will not be eligible for a reimbursement of shipping charges. 

Please be advised that any incorrect shipping information opted by the customer will cause delays. Please make sure you have the correct address for signature confirmation at the time of purchase or you will face a delay. Once your order has been shipped we will send you a confirmation email.

If a shipment is returned to us due to an an error on our part we will reship via USPS at no cost to you, however there will be a delay. 

We will not be responsible for lost or stolen packages. All deliveries will require a signature confirmation. Please schedule your deliveries accordingly. We do not issue refunds or credits regarding these matters.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. We may fix the shipping label to where there is no cost to the customer if shipping overseas, however, it is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.